Frequently Asked Question

How do I know if I really need to go to counseling? 

First assess how long you have been struggling with your particular issues and try to gauge how successful you have been handling alone. Counseling is designed to be one tool to help you identify and resolve the challenges you are facing. Counseling sessions are a dedicated hour with a professional focusing on problematic life issues with a goal of resolution. Seeking help from a professional when you are struggling is smart self-care, not weakness.

Can a marriage survive if one of us is or has had an extramarital affair? 

Couples who have experienced infidelity very often find success in marriage counseling when both parties are willing to do the work necessary to revitalize the compromised relationship. Our focus is on the underlying theme of Hope and we help couples improve communication, identify problem areas and find healthy solutions that facilitate trust and respect in the marriage.

Do you offer online, virtual, telehealth, or phone appointments? 

Heritage offers a HIPAA compliant tele-health platform for all counseling and psychiatric services with a therapist, counselor, psychologist, or psychiatrist. In addition to virtual and phone appointments, we also provide unlimited direct patient portal messaging with your provider as well. Limitations for responses through direct portal messaging may apply. Please contact our office with further questions.

What does fee for service mean? 

Fee for service means you pay the full fee for service when services are rendered with cash, Master Card, Visa, Discover or flex spending or prepaid medical cards. We give you a receipt for your services and you file with your insurance carrier and they reimburse you directly for what services are covered under your medical plan.

Does therapy really work? 

We take pride in our practice for achieving good results! We have been in business for over 11 years and our reputation requires that we achieve success with our patients and clients. Research substantiates that those who are proactive and committed to the therapeutic process see positive results.

How do I know which therapist is right for me? 

Please look at the bios for each of our therapists and see if there are specific treatment styles that you feel might best meet your needs. After that, call our office and our trained support staff will further help you decide who will be the best fit for you.